Send us a log or a save

Something went wrong in Uptime? Send us the files and we will read them.

Logs Pick one or more. Hold Shift or Cmd to select several.

~/Library/Application Support/Uptime/logs on macOS, %APPDATA%\Uptime\logs on Windows, ~/.local/share/Uptime/logs on Linux.
uptime.log is the session running now. The ones with a date in the name are older sessions, and those are usually the ones you want.

Saves Only if a save is involved. Send the .meta.json beside it too.

Same folder as above, but saves instead of logs. A save and its .meta.json share a name, so select both.

Anything else A .zip of either folder works too, if that is easier.

Context What happened? What were you doing just before?

Playing multiplayer? Say whether you were hosting or joining, and ask the other players to send theirs too. We can match them up.

Where can we reach you? (optional)

Is it stuttering, freezing, or running slow?

A normal log records what happened but not where the time went, so we cannot tell a slow tick from a slow frame. If you can reproduce it, turn on performance logging first and send that log instead.

In Steam, right-click Uptime and choose Properties, then General.
Paste this into Launch Options:
%command% ++ --perf
Play until it happens again, then quit.
Send the log the same way as above.

The ++ is required. It is what separates the game's own options from Steam's, and without it the flag is ignored and the log comes back with nothing extra in it.

It writes to the same uptime.log, so there is no second file to find. Leaving it switched on costs almost nothing, but clear the box whenever you like.